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Frequently Asked Questions

For the following section, please click the question to view the answer.

Q: What methods of payment do you accept.

A: We currently accept payment by credit card. Cusack Meats accepts Visa, MasterCard, American Express, and Discover.

Q: Does Cusack Meats have a guarantee on products?

A:All Cusack Meats products have a 100% guarantee. If you are not satisfied with your purchase, please notify us and we will promptly work to resolve your issue to your satisfaction.

Q: Does Cusack provide instructions for preparation?

A:Yes, you may view preparation/heating instructions in our Customer Service section. Please click on the link that says "Cusack Cookbook" for a viewable / printable copy.

Q: Can I ship anywhere in the world?

A: At this time, we offer shipment to all fifty United States, Canada, and Puerto Rico.

Q: How is my package shipped?

A: Each package contents are frozen to insure freshness. Products are packed in a reusable polystyrene container with dry ice, then packed in a master shipping container. All packages are shipped via Federal Express®.

Shipping charges are as follows and are per item:
$21.00 per item in the following states:
AL, AR, CO, GA, IL, IA, KS, KY, LA, MN, MS, MO, NE, NM, OK, SD, TN, TX, and WI.

All other states (except AK and HI) are $27.00 per item.

Please call us for rates on packages to Alaska, Hawaii, Puerto Rico and Canada.

Q: How long does it take for me to receive my package?

A: We ship packages as soon as possible. However, we ship out on Mondays and Tuesdays to insure delivery of all packages by Thursday or Friday at the latest.

Q: May I choose my ship date

A: Yes, if you have a specific date you¿d like your product to be shipped, please indicate this in the comments box. We will do our best to accommodate your request. We will contact you to confirm date.

Q: Do you notify gift recipients prior to delivery?

A: Yes, when ample time is given, we e-mail gift recipients an announcement to let them know they have a gift coming to them. This allows the recipient to notify us if they need to change a date of shipment or to give us an alternate shipping address.

Q: How can I reach you?

A: You may e-mail us at cusack@cusackmeats.com. You can reach us toll free at 1-800-241-MEAT, Monday through Friday 7:00 am - 2:00 pm CST. Or you may reach us by fax at 405-232-2127. We are happy to answer any questions you might have.

Q: Are your preparation/heating instructions available online?

A: Yes, you may view preparation/heating instructions in our recipe section. There is a special section dedicated to instructions for all items featured at cusackmeats.com. See header: Preparation/Heating Instructions.

Q: Is the information I enter on cusackmeats.com secure?

A: Yes, cusackmeats.com is a secure Internet site. Please see our Privacy Policy for more information.

Q: Do you share my information with other companies?

A: No, Cusack Meats does not share any of your information with other companies.

Q: If there is a problem with my shipment, what do I do?

A: If your shipment does not arrive to you in perfect condition, please call us toll free at 1-800-241-MEAT. Please refer to the invoice number on the packing slip enclosed with your package when you call. This will allow us to find your order promptly.

Q: How can I get a print catalogue of your products?

A: You may call, fax, or e-mail us with your catalogue request.

Q: What is Certified Angus Beef® and what makes it so special?

A: Certified Angus Beef® is a branded beef program monitored by the American Angus Association to insure consistent quality beef. Please see our Certified Angus Beef® page for more information.

Q: How can I be sure that the quality is what you say it is?

A: Cusack Meats takes great pride in what we do. We are a USDA federally inspected processing facility operating under a working HACCP (Hazard Analysis and Critical Control Point) Plan. We can assure you that all employees at Cusack Meats take every precaution to make sure all products we produce are of the highest quality possible.

Q: If I call you, can I talk to a real person?

A: Yes! We offer cusackmeats.com as a convenience. It is just one of the many ways to order with Cusack Meats. You can call and speak to us Monday through Friday 7:30 am - 2:00 pm CST. After hours, please leave us a message and we will promptly return your call.

Q: Can I ship product to a P.O. Box?

A: No, shipments can be made to physical street addresses only. Additionally, we cannot ship to APO or FPO addresses.

Q: Is it really necessary for me to provide you with a recipient phone number?

A: Yes. Federal Express® asks that we provide a phone number for every package we ship. In the event that Federal Express has trouble with the address, a phone number can greatly assist Federal Express® in getting your package to its destination quickly.